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keyboaard issue

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HP Pavilion Notebook 15au620tx
Microsoft Windows 10 (64-bit)

yesterday night i shutdown my laptop and today morning when i started my laptop some keys are not working, i am very much sure that there was no water spill.

keys that are not working :

1 2 3 4 7 8 9 0 - at top

w e r u i o p

right side shift key.

arrow keys

numpad 0 1

right side enter key


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How could i solve it..?

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I reviewed your post and I understand that some of the keys on the keyboard are not working.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you uninstall the keyboard driver from device manager and then restart the computer and check whether the issue is resolved.

Here is how it is done.


  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.


If you continue facing the issue, then follow the steps in the below article and run a test on the keyboard.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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I am an HP Employee

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