keyboard lights

[Hamzeh-Sweiss]

Hello guys, is it okay that my keyboard lights dimmed that much?! and is there a way for me to fix it?, as you can see in the picture the left side of the keyboard is a lot weaker than the right side and i want to have all the lights the same again! Thanks for your help.

[praveen196]

@Hamzeh-Sweiss Welcome to HP Community!

I understand that the keyboard backlit is dim.

Do not worry. I will try to fix the issue.

 
The proximity sensor uses Proximity Sensor Control software to change keyboard lighting behavior. If you are not satisfied with the way the proximity sensor is responding, try adjusting these settings to suit your needs: 

1. To open the Proximity Sensor Control software click Start, All Programs, HP Proximity Sensor, HP and select HP Proximity Sensor. 

2. Click the Sensitivity (Range) button to select either Maximum or Minimum range. Selecting Maximum will cause the keyboard to illuminate more often than the Minimum setting as the proximity sensor will be more sensitive. 

3. Click the Delay until off button and select one of the following delay times: 

   1. 10 Second(s) 

   2. 1 Minute(s) 

   3. 3 Minute(s) 

4. The time you select is the time it takes for the keyboard illumination to turn off when not in use. 

5. Click Apply. 

6. Click OK to return to the Windows desktop. 

For more details: Click here 

For shortcuts and information about turning a Backlit Keyboard On or Off: Click here 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Hamzeh-Sweiss]

could you please provide me with a download link for the software as i don't have it on my laptop,and i cant find a download link online

[praveen196]

@Hamzeh-Sweiss 

I understand your concerns.

Try downloading and installing the Proximity Sensor driver on the following link.

http://ftp.hp.com/pub/softpaq/sp56001-56500/sp56426.exe

When the installation has completed, restart the notebook.

Have a nice day!!

[Hamzeh-Sweiss]

that didn't help i think the keyboards left side dimmed from excessive usage on that side,now the question is can i replace the lights only or do i have to replace the whole keyboard? thanks in advance 

[praveen196 · Accepted solution]

@Hamzeh-Sweiss

I understand your concern.

In that case, you have to replace the keyboard.

I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!