keyboard unresponsive

[surya_reddy]

what ever i press on keyboard how to get help window is popping up and microsoft edge is getting opened as  showing some webpage how to get help in windows 10. And which alphabet i press the corresponding shortcut key(windows + key) is executing.I have perfomed hard reset also but that doesnt solve my problem.I have upgraded BIOS too.when  open on screen keyboard i can see that the windows buttom in it is getting turned on automatically.i hope i will receive a solution soon.

[Riddle_Decipher]

@surya_reddy Welcome to HP Community! If you feel your keyboard is not working, please check with an alternate USB keyboard and then perform the below steps:

Click here to perform a harder reset on your device

If the issue persists, after the above steps, try the below:

1. Turn off the notebook.

2. Plug the notebook into a power source using the power adapter.

3. With the notebook off, press and hold the Windows logo key  and the B key at the same time.

      NOTE:

   On some notebook models, it might be necessary to press and hold the Windows logo key  and the V key.

4. While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key  and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

   The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.

   • If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.

   • If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.