keyborad led burnt out

[IGRDDEXED]

hi, i have a problem with the keyboard of my omen. Practically the leds of the keyboard are RGB and I think the green led of the "D" key has burned out because when I try to change the keyboard colors from the OMEN Gaming Hub, any red/blue color and variants are set correctly but the colors that must be mixed with green (such as white) they come out differently (in my case purple), or if I set the green the key does not light up practically... I did not understand if it is some software error or it is just hardware. The PC was purchased new on amazon in February (so it is 3 months old) and has been used very little

[Alden4]

Hi @IGRDDEXED,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.  

Please follow some troubleshooting steps and suggestions:

• Check the lighting settings: Make sure that the LED lighting feature is enabled in the keyboard settings. It's possible that it may have been accidentally disabled.
• Restart your computer: Sometimes a simple restart can resolve temporary software glitches and restore the LED functionality.
• Update keyboard drivers: Visit the HP support website and download the latest drivers for your HP Omen keyboard. Outdated drivers can sometimes cause issues with LED functionality.
• Test the keyboard on another computer: Connect the keyboard to another computer to check if the LED lighting works. If it does, it could indicate a software or compatibility issue with your current computer.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[IGRDDEXED]

the keyboard is not external, it's the computer's... I can't disconnect it and try it with other computers, there was a disunderstanding!😅

However I have tried many times to restart and check the drivers, even uninstalling and reinstalling them but the defect continues to exist

[Alden4]

Hi @IGRDDEXED,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support