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‎05-21-2019 12:52 AM - last edited on ‎05-21-2019 07:41 AM by Retired

HP Recommended

My HP laptop Model  14-DF0023CL freezes when I move it. It's only about 6 months old, bought from costco and has an SSD drive only so can't be a hard drive vibration issue since its a solid state drive. This just started happening in last few weeks, when it was new it was fine. Never been dropped or mishandled. If I move it very slowly its ok, almost seems like an accelerometer inside senses bigger moves it crashes. I'm currently overseas for 6 months so not like I can bring it back to costco at this point either. 

 
2 REPLIES 2

‎05-21-2019 05:19 PM

HP Recommended

@edo9991


Welcome to HP Community

 

This seems to be a Hardware issue, I suggest you contact HP Support for Service Options

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you 😊

KrazyToad
I Am An HP Employee

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‎05-22-2019 08:44 AM

HP Recommended

That really sucks im sorry to hear thats happening and especially this early into the laptops life. Also wanted to say if your overseas for the Military just wanted to say i thank you for your service, and if your experienced in taking computers apart maybe take a look inside check if anythings come loose but unfortunantly i'm unfamiliar with that laptop. How i fixed my older laptop was the wifi card came loose and would short pins together when the laptop was moved maybe something like that is happening to your laptop. Hope i helped in some way.

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