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martin12z
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HP Recommended

lapton won't hold a charge

EliteBook Folio 1040 G1
Microsoft Windows 10 (64-bit)

Notebook didn't charge in full and didn't hold a charge so I ran a battery test which resulted in windows recommendation to replace the battery so I did and purchased one on eBay.

These are sequences I experienced post-replacement:

-> laptop on, adapter plugged in, windows showing 100% charged - unplug ... 1% within seconds .. then it will turn off

-> same thing, laptop on, adapter plugged in, 100% charged - unplug .. dropped to 1% .. quickly connect to adapter... it will start charging, three minutes later it'll show fully charged.

-> first troubleshooting showed a weak capacity

-> later HP Hardware diagnostic showed battery check cancelled

-> NOW this is important! I ran a memory test in Bios, the laptop was unplugged from adapter the whole ten minutes and hold it there until the finish. When it booted to Win, it immediately showed 1% again. 

Any thoughts?

1.jpgBios error messageIMG_0157.JPGthis test was running on battery only, battery holded charge the whole time, charger unplugged3.JPGHP Support Desktop assistant showing this alertIMG_0158 (1).JPGhp pc hardware diagnostics showing this message 

 

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sahit
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Message 2 of 2
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HP Recommended

lapton won't hold a charge

Hello,

As you tried with new battery and the problem still persists, some other possible solutions includes :

 

1. Check for any damages in the power cable.

 

2. Try charging with other compatible charger if available.

 

3. Update you drivers.

     Open the Start menu and search for "Device Manager."

     Under "Batteries" you should see a few items: usually one for the charger and one listed as "Microsoft ACPI Compliant          Control Method Battery," though there may be others.

     Right-click each item and choose "Update Driver." 

     Then reboot the laptop and plug-in again.

 

4. You can also check for any latest drivers from HP website.

 

5. If these doesn't work, the cause may be because of the inside problems.

    Common inside problems may be one of these : a faulty motherboard, damaged charging circuits, and malfunctioning   battery sensors.

     In this case, its better to visit nearest HP service center.

 

 

 

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