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laptop AC adaptor is not recognized as being plugged in, hp spectre x360 convertible 13 inch

HP Recommended
x360 spectre 13 inch. convertible
Microsoft Windows 10 (64-bit)

laptop AC adaptor is not recognized as being plugged in, hp spectre x360 convertible 13 inch, changed battery, but problem seems to be adaptor. should I just chuck my laptop ?

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HP Recommended

It would help if you provided either the complete product name or the product number.

 

Dos the power led light up amber or white when the power adapter is plugged in?

 

See below this line for the keystrokes you can use when logged into Windows to find the product number.



I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
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For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)
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