02-24-2016 12:04 AM
I have HP envy 15tj100 laptop which is 18 months old and Suddenly the battery percent became 0% and it is not charging now i have to now completely use only ac power to operate my laptop.Can anyone please tell me the solution.
02-24-2016 12:34 AM
Sounds to me like the battery has degraded and needs replacing.
If you follow the guide below it will run you through checking the battery the guide is for Windows 7 so the interface may be slightly different but you should be able to follow it;
02-29-2016 08:56 AM
Mine is doing the same thing I bought this new as a demo product 1 month ago and since them this is what my battery is showing. I have been through the forums did te battery test and this is what it says:
Primary Battery: OK (4)
Warranty Type: 1 Terminal Voltage: 4157 mV
Cycle count: 0 / 300 Design Voltage: 14800 mV
Manufacturer: 13-14 Cell Voltage 1: 1041 mV
Battery Age: N/A Cell Voltage 2: 1031 mV
Serial Number: 00000 00/00/1980 Cell Voltage 3: 1057 mV
Temperature: 25 °C Cell Voltage 4: 1028 mV
Design Capacity: 2800 mAh Status: 4AD0
Full Charge Capacity: 2646 mAh (94%) AC Power: Yes
Remaining Capacity: 0 mAh CT Number: N/A
Current: 0 mA
Since I cannot charge it I cannot do some of the tests but this is what shows in the HP Support Assistant
Any Help would be appreciated.
02-29-2016 10:22 AM - edited 02-29-2016 10:22 AM
Actually, yours is a different situation as the OP reported their battery staying at zero percent, while yours shows 94 percent.
In many cases, batteries won't charge until they drop below 90% -- yours could be one of them.
You say you bought this as a demo 1 month ago. Presuming that it came with a warranty, why not just let HP fix it for free!!
You should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
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10-13-2016 07:48 AM
i also have same problem. i shouldnt have boight hp laptop as my brothers but i did and i am suffering. nothing is good adapter, battery, hinge . all are low garde. i will never buy any hp laptop nor i will suggest anyone.
01-24-2017 02:03 PM
I had and have the same problem with my HP 13 B020ND laptop. More than a year ago, he did the same thing that is described here already. So this was still in my warranty period and eventually i could return my laptop to HP. They replaced the battery or something and it worked again. But unfortunately not forever because now (more than a year later) the laptop is doing exact the same thing again. I think it's something with the sensor, that the detecting mechanism doesn't work as it should. My laptop doesn't have the possibility to remove the battery.
But i'm not in my warranty period anymore. Does anyone know if there is like a warranty on reparation?