laptop camera is not working

[Nieb_Hasan_077]

my laptop camera is not working . showing error code: 0x000003EB . how can i fix that problem ??  there is no damage done in the camera .

[Riddle_Decipher]

@Nieb_Hasan_077

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the laptop camera isn't working anymore,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

When do you get the error message?

Normally, this error message is linked to a printer driver failure, do you have a printer connected to your device?

Have you checked with any alternate applications (such as YouCam, Skype, etc...) to check if that works?

Is the camera showing up on the device manager?

While you respond to that, here's what you need to do:

Check if the camera is being detected on the device manager, use the Windows+X key, Select device manager and look for your camera under imaging devices, if it isn't present, try the below steps:

The drivers for the Imaging devices, which include the webcam, are not displayed in the Device Manager. To resolve this problem, use the following steps:

1. Restart your computer.

   If the problem persists, continue using these steps.

2. In Windows, search for and open Device Manager.

3. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

   Figure : Scan for hardware changes

   

4. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.
   
   If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[Nieb_Hasan_077]

Tnx for responding

1. i have no printer linked 

2. camera is not working in skype ( screenshot added in the post )

3.imaging device is showing ( screenshot added in the post )

what should i do now ?

[Flower_Bud]

Hi @Nieb_Hasan_077, 

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out,

I'm Flower_Bud & I'm at your service.

Have you tried the troubleshooting steps from the article provided by Riddle_Decipher?

If not, I would suggest you try those steps and keep me posted!

Have a great day 🙂