laptop delay

[CoolVicky]

Hello Team,

I did a customized Laptop purchase Order Number H326281444 on Sep 4, 2021, it’s been more than a month and without even sharing an update or courtesy call a new delivery date is been updated as Nov 1, 2021 from Oct 14,2021.

Its immensely frustrating for the kind of service I am getting, because of this delay my Dad’s Birthday gift plan went for a toss, ended up getting one more laptop from nearby shop which I should have done in the first place.
Could any one please help to escalate this and at least ensure to meet the new delivery date.

[Dragon-Fur]

@CoolVicky 

Welcome to the HP Community.

I am sorry about the delays.

No, there is nothing we can do.

We are not the Store, not manufacturing, not shipping - not a department in HP.

We are a User group - volunteers.

CTO orders are tough - these take more time than normal at the best of times.

During the past year with the pandemic and now a world wide chip shortage, the delays have just gotten worse.

IF there is anything to be done at all,

You might get help - or at least a bit of information - from the HP Store Customer Service in your region.

Good Luck.

HP Online Store – USA

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Under “I’m looking to buy…” > Select Home Products

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Select Home and Home Office products > (Next) Select the type of order / information you seek

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[CoolVicky]

Finally got a Notification today that the Laptop was shipped.

Thanks for the info on Community, Cheers!

[Dragon-Fur]

@CoolVicky 

You are welcome.

That is excellent news!

Enjoy.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"