laptop is getting over heated on charging, I bought it one week back and I am charging it 3rd time.

[amitgpt]

laptop is getting over heated on charging, I bought it one week back and I am charging it for 3rd time. I have tried both while working and in sleeping mode. it becomes too hot. I have an old HP envy 2017 model which does not have this problem. Also, as this is new laptop please don't tell be about dust and vents getting blocked since it will be out of question.

Thanks

Amit

[Echo_Lake]

@amitgpt

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

• After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
• Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

• In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[amitgpt]

Thanks for your response. However, this is brand new laptop and the steps you have mentioned are not resolving the issue. Please let me know if there is a solution to this problem or is it a design fault.

Thanks

Amit

[Echo_Lake]

@amitgpt

Thank you for posting back.

I did go through the product specification of your product  HP Envy X360 and found no design fault.  
I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows) You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.