cancel
Showing results for 
Search instead for 
Did you mean: 
swami-0702
New member
3 2 0 0
Message 1 of 4
135
Flag Post
HP Recommended

laptop restarts after shutdown

Microsoft Windows 10 (64-bit)

how to fix this issue of laptop restarts after shutdown, this starts after the windows update, many say bios update issue, after update bios, still the problem persist..how to fix it..

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
17,627 17,618 1,167 1,826
Message 2 of 4
99
Flag Post
HP Recommended

laptop restarts after shutdown

@swami-0702,

 

Welcome to the HP Support Community!

 

What is the exact model for your computer?

 

Meanwhile, follow the below steps and check if it helps.

 

Run the power troubleshooter. 

Here is how it is done.

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
swami-0702
New member
3 2 0 0
Message 3 of 4
78
Flag Post
HP Recommended

laptop restarts after shutdown

not solved. Also tried, reset pc,  clean windows installation, restored bios to default, updated bios, video drivers. nothing helped. problem is still there.

Reply
0 Kudos
Tags (1)
HP Support Agent
HP Support Agent
9,496 9,471 384 446
Message 4 of 4
53
Flag Post
HP Recommended

laptop restarts after shutdown

@Swami

Thank you for posting back. 

 

This sounds like hardware related issue with the computer, 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation