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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: laptop turns off when it is having charge
Create an account on the HP Community to personalize your profile and ask a question
09-28-2020 08:08 AM
hi
My HP laptop (15da1600nc)turns off when Im using but it is having charge. Doesnt shows any notification.
then I plugg in charger and press power button it is start charging from 0%.
then i go through HP hardware diagnostics,
battery check were cancelled.
can someone help?
Also updation doesnt take place
when updates windows it stops at 30%
Solved! Go to Solution.
Accepted Solutions
10-01-2020 10:43 AM
Hi Krazy Toad
Thanks for your time
Before I got replay I have done this steps
1.Start
2.Settings
3.Update and Security
4.Troubleshoot
5.Windows Update
Run trouble shooter
also
Power
Run troubleshooter
Now it is working
Thanks for your valuable feedback
thankyou
09-30-2020 09:22 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart
Next update the BIOS from this Link: https://support.hp.com/us-en/drivers
If the issue persists run a Battery Test again to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery
Let me know how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
10-01-2020 10:43 AM
Hi Krazy Toad
Thanks for your time
Before I got replay I have done this steps
1.Start
2.Settings
3.Update and Security
4.Troubleshoot
5.Windows Update
Run trouble shooter
also
Power
Run troubleshooter
Now it is working
Thanks for your valuable feedback
thankyou
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