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Message 1 of 4
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Solved!

laptop turns off when it is having charge

HP Recommended
HP15da1600nc
Microsoft Windows 10 (64-bit)

hi 

My HP laptop (15da1600nc)turns off when Im using but it is having charge. Doesnt shows any notification.

then I plugg in charger and press power button it is start charging from 0%.

then i go through HP hardware diagnostics,

battery check were cancelled.

can someone help?

 

Also updation doesnt take place 

when  updates windows it stops at 30%

3 REPLIES 3
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HP Support Agent
HP Support Agent
18,065 18,004 1,135 1,132
Message 2 of 4
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HP Recommended

@TONYJOSE

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test again to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Message 3 of 4
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HP Recommended

Hi Krazy Toad 

 

Thanks for your time

 

Before I got replay I have done this steps

 

 

1.Start

2.Settings

3.Update and Security

4.Troubleshoot

5.Windows Update

          Run trouble shooter

 

 

also

 

Power

       Run troubleshooter

 

Now it is working

 

Thanks for your valuable feedback 

thankyou

 

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HP Support Agent
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Message 4 of 4
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I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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