Since I can't find any suitable places to vent, I figured the forums might sympathize for my situation...
I've had this laptop for about 2.5 months, and the first month-and-a-half this PC worked seamlessly! Easily the best laptop I've ever used in terms of bang-for-the-buck. Additionally, it was my first experience with the AMD Ryzen processor and it vastly exceeded my expectations!
Now you're probably wondering, why am I hopping off the HP train? Over the past 4 weeks this thing has been falling apart faster than I can put it back together. I would consider myself a tech-savvy college student who can operate Windows with ease, yet this device had software issues like one wouldn't even believe. It started with the speakers, which went out mid-conference call for my internship. Yes, embarrassing but I managed to resolve the issue with a factory reset as prescribed by my HP Support person. Roughly one week later, my mic went out mid-conference call, which required the laptop to be sent to an HP Repair Center for hardware replacement, and I was without my work/school laptop for a week. I got this device back yesterday from that fiasco, and soon after discovered that my Windows Hello fingerprint scanner was not recognized by the device. After one week without my laptop altogether and two-hours with HP Support, they are asking me to send this device back to the Repair Center, not even 24-hours after receiving the product back.
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