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Posts: 1
Member Since: ‎03-11-2017
Message 1 of 2 (73 Views)

left hinge has popped case apart

Product Name: Envy TouchSmart 17 Notebook

 The left hinge on my Envy notebook seems to be malfunctioning and is separating the bottom case, leaving a gap an making it next to impossible to open the computer.  It sounds very much like the same problem as others are reporting but I haven't seen a public asnwer. Any ideas what the best way to have it fixed is? Can I fix it myself? It's a 3 year old computer, functioning well otherwise but I'd hate to have to put a lot of money into it.  Thanks!

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Posts: 7,419
Member Since: ‎07-16-2015
Message 2 of 2 (42 Views)

Re: left hinge has popped case apart



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

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