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Posts: 1
Member Since: ‎01-12-2017
Message 1 of 2 (72 Views)

left hinge on envy laptop came apart

Product Name: Envy
Operating System: Microsoft Windows 8 (32-bit)

My Envy laptop is not under waranty any more and has alway worked fine until this fall when I opened it and the hinge on the left side of the screen popped and broke.  I have not figured out what I will do to fix it yet but just wanted to put it out there that you can add my name to the growing list of hinges that have broken,  Seems odd that there are so many of us.

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Posts: 7,679
Member Since: ‎07-16-2015
Message 2 of 2 (70 Views)

Re: left hinge on envy laptop came apart



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

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