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‎11-14-2019 01:32 AM

HP Recommended
Product: 15-db0011dx
Operating System: Microsoft Windows 10 (64-bit)

I'm having serious performance issue that began about a month ago i think?  Any time my memory usage goes to above 85% or so, youtube has problem streaming smoothly, it makes broken buffering sound (repetitive sound is best way I can describe it). Like the computer is trying to produce the video and sounds, but has problems doing it. 

 

taskman.jpg

 

I wanted to use this black friday deals to get some more ram, but I have no idea what the maximum allowed ram for my model laptop is. 

 

 

On a side note, this performance issue began when I've noticed a change in the name of my computer which I do not recall changing.  Shown below. Anyone have any idea what might have happened? I initially called my computer home. and that name doesn't coincide with my model name  15-db0011dx. It's very strange. Thanks for any help on either of these issues. 

 

name.jpg

3 REPLIES 3

‎11-14-2019 05:06 AM

HP Recommended

Your laptop supports maximum 16GB DDR4 ram, speed maximum 2133 Mhz

it has 02 Ram slot

you can install 02 set of 8GB ram on it, speed 2400Mhz and 2666 Mhz are easily to find 

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‎11-15-2019 02:03 AM

HP Recommended

i remember the spec saying it only has one ram slot. 

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‎11-15-2019 02:52 AM

HP Recommended

Ahh sorry i forgot about using A6 CPu

 

From maintenance instruction:

"One memory module slot (E2/A4/A6 processors):
Memory is non-customer accessible/non-upgradeable
DDR4-1866 single channel support
Supports up to 8 GB of system RAM in the following conƭgurations
● 8192 MB (8192 MB × 1)
● 4096 MB (4096 MB × 1)"

http://h10032.www1.hp.com/ctg/Manual/c06245081

 

Then your laptop is has solder ram an non upgradeable

 

For sure, maybe you should open back plate of Laptop to see by own eye

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