• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-24-2023 01:56 AM

HP Recommended
Product: HP Pavilion 14 inch Laptop PC 14-ec0000 (2Z8E4AV)

I bought a new laptop from an online store and realized after making an account and registering the product that the warranty had already expired. I disputed the claim, providing proof of purchase and the needed documents, and I haven't heard back in a month. I disputed it again after two weeks, providing the case number and asking for an update. In both cases the automated reply proclaimed I'll get an answer within one business day. There is no way to contact support, the one phone number I managed to find online seemed to only cater to business clients, and I'm at a loss what to do.

Category:
1 REPLY 1

‎05-24-2023 02:46 AM

HP Recommended

I have followed all the required steps on the HP support website, and the only available ones. I am not contacting the online store itself.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.