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Mrinalini1997
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my HP Envy x360 convertible restarts on its own, and doesn't retrieve after it goes into sleep

HP Recommended
HP ENVY X360 Convertible 13-ar0118AU
Microsoft Windows 10 (64-bit)

I've bought this laptop this year in February, ever since then  I've faced and still facing multiple problems with this laptop.

Starting with the major problems:

1. The laptop restarts on its own, resulting in a loss of unsaved data for the ongoing software and my work.

2. The laptop sleeps and doesn't retrieve it back, instead, it gets insanely heated, again resulting in a loss of my unsaved works in the ongoing software.

3. The keyboard lags and freezes sometimes, which is a lot annoying, sometimes the touch doesn't work and lags.

 

The minor but still concerning problems are :

 

4. Upon tilting sideways the laptop automatically changes to tab mode even though there is a rotation lock.

5. I have been told to constantly update the drives, for a smooth experience, but after updating the Bios, the laptop freezes more.

I'm not okay with the option of a hard reset, since I don't want to lose my data and also since I haven't got the chance to use this laptop without facing any problem.

It has been almost 10 months and still, I haven't had the experience of using the laptop to its potential,.

waste of money in the name of new features.

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