cancel
Showing results for 
Search instead for 
Did you mean: 
VINEET12_MADDY
New member
5 2 0 0
Message 1 of 2
86
Flag Post
HP Recommended

my all 3 usb ports are not working since last 10 days.

notebook 15-ac 122tu
Microsoft Windows 8.1 (64-bit)

My all 3 usb ports are not working... 10 days before all of them were working properly... whenever i'm plugging any pendrive it's not showing...please help me.. i don't know what to do

1 REPLY 1
HP Support Agent
HP Support Agent
10,797 10,769 465 519
Message 2 of 2
53
Flag Post
HP Recommended

my all 3 usb ports are not working since last 10 days.

@VINEET12_MADDY
Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • Have you tried with different pe drive or USB flash drive?

Use the following steps to uninstall USB Root Hubs:

  1. Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.

  2. In Windows, search for and open Device Manager.

    The Device Manager window opens.

  3. Double-click Universal Serial Bus Controllers to expand the list.

    Figure: Universal Serial Bus controllers list in Device Manager window

    Universal Serial Bus controllers list in Device Manager window
  4. Right-click the first USB Root Hub in the list, then select Uninstall.

    Figure: Uninstall selection in the Device Manager window

    Uninstall selection in the Device Manager window

    Click OK to confirm.

  5. Continue uninstalling all USB Root Hubs listed.

  6. Close Device Manager and restart the computer.

  7. If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.

  8. Reconnect the USB device that was having problems and test it to see if it works.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation