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HP Recommended
HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M7AV)
Microsoft Windows 11

my camera is no longer detected by windows 11. Not visible in device manager

2 REPLIES 2
HP Recommended

Hi @HeinSch,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

If your camera is no longer detected by Windows 11, here are some troubleshooting steps you can follow.

 

  • Check camera hardware: Make sure that your camera is connected to your computer and is turned on. Also, check if the camera's lens is not covered or blocked.
  • Check camera settings: Check if the camera is enabled in Windows 11 settings. Go to "Settings" -> "Privacy" -> "Camera" and make sure that the toggle switch is turned on.
  • Restart your computer: Sometimes, a simple restart can solve the problem. Try restarting your computer and see if the camera is detected.
  • Update camera driver: Update your camera driver to the latest version. Go to "Device Manager" -> "Imaging devices" -> "Your camera" -> "Update driver" and follow the prompts.
  • Run troubleshooter: Windows 11 has built-in troubleshooters for various devices. Go to "Settings" -> "Update & Security" -> "Troubleshoot" -> "Hardware and Devices" and run the troubleshooter for your camera.
  • Check antivirus: Sometimes, antivirus software can block camera access. Disable your antivirus temporarily and check if the camera is detected.
  • Restore system: If none of the above steps work, try restoring your system to a previous point in time when the camera was working properly.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
HP Recommended

Not sure if you are still having problems**, in case you are, here is what worked for me. 

 

1. Setting > Device Manager > Cameras

2. If there is a camera that is not your computer's built-in camera....right-click on that camera and delete/uninstall

3. Restart your computer. 

Screenshot 2023-05-09 104419.png

4. Open the program where your camera wasn't working (like zoom) and see if it works. 

5. I hope this helps. 

 

**Google searches always came up with the exact same 10 fixes that never worked for me

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.