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‎03-29-2021 05:55 PM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

help my keyboard is falling off

4 REPLIES 4

‎03-30-2021 02:11 AM

HP Recommended

Hi,

Can you provide the exact model or product number

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

What do you mean it is falling off?

Is the whole top cover coming off?

Can you post a picture?

 

Let us know,

David

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‎03-30-2021 07:00 PM

HP Recommended

I have the same problem, 

overtime the clips attaching the key cap to the switches (buttons) have worn away

I have since lost my tab key, my caps lock only has one clip left and my mute button is constantly falling off.

My keyboard functionality  has also been lost on some keys. My T, R, Y,  Brightness up and mute key don't do anything most of the time, and i would have to press them around 5-6 times for them to work.

I cannot get any support from HP repairs as my warranty expired about a month before all of this started happening.

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‎03-31-2021 02:24 AM

HP Recommended

Hi @Benny13yo 

What is the model number of your machine

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Let us know,

David

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‎05-10-2021 06:24 AM

HP Recommended

Hi, 

I am sorry for the late response

I believe it is a HP Pavilion x360 Convertible 14-dh1xxx

 

I have again contacted HP but warranty is a big issue for the lack of available repairers in the area 

 

Thanks again

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