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‎09-23-2024 04:53 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg2000 (4U8D6AV)

HP Pavilion Laptop PC 15-eg2000 (4U8D6AV)

Product number: 6D4K8PA#ACJ 

Category:
1 person had the same question
3 REPLIES 3

‎09-23-2024 06:38 AM

HP Recommended

Hello @Sunsang31 , how are you ?

Please, try the procedures below:

 

https://support.hp.com/us-en/help/computer/battery-adapter-issues

 

Best regards

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‎09-23-2024 09:07 PM

HP Recommended

Thanks, Fabio. Unfortunately, the battery & adapter diagnostics was already carried out & it shows no problems. But the battery % is not decreasing with usage & continues to show as 99% forever.

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‎09-25-2024 05:58 AM

HP Recommended

Hello @Sunsang31 

 

Is the laptop under warranty?

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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