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faruq070 Student
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my laptop couldn't turn on n the charger is not charging it, pls help

envy 17
Microsoft Windows 10 (64-bit)
Last night, my system went of while charging, I quickly removed the charger n also the battery, after a while, I put back the battery n tried switching it on n it did came on , but each time I tried putting the charger it goes of. So I assumed it was the charger n I got a other, it did indicate charging but the battery kept draining, until it drained completely. Now its neither charging nor turning on. Please help. Hp envy17
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my laptop couldn't turn on n the charger is not charging it, pls help


Hello @faruq070,

 

Welcome to HP Forums!


I have read your post and wanted to help. I understand that you have an issue turning on your Envy 17 computer.

 

Let's start with a Hard Reset -


1) Disconnect the AC power adapter, remove the battery and all peripheral devices 
2) Press and hold down the power button for at least 15 seconds.
3) Reconnect the AC power adapter (but do not connect the battery yet), Press the Power button, Look for glowing LEDs near caps lock and num lock keys and Listen for sounds of a disk drive and fan turning.

 

You may click here, to know more.

 

Try reviewing the following steps, and let me know if the information helps!

 

Keep me posted.

 

Cheers!

Asmita
I am an HP Employee

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