12-03-2019 06:12 AM
hey HP , I just wanted to complaint about this PC that it is too slow as per my works what is the reason for this and what is the solution for this problem its lag every time it dosent respond any commands takes too much time to start anything and always crashes applications , I dont know that is the problem of this PC I wanted to know this form you ( and I want you know that this is not the genuine version of the windows 10 pro because I could not afford it ) so please help me out with this
12-05-2019 11:55 AM
Welcome to the HP Support Community.
We recommend using a genuine version of the Windows OS as the issue could be due to the same, that said, here are a few things you can do to identify the issue:
Let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue.
- Turn off the computer.
- Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
- Unplug the AC adapter from the computer.
- Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
- Press the Power button to turn on the computer.
- If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
Second, you can check if there is Bios update available for your PC, here is the link to download.
Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:
Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
Click Extensive Test.
Click Run once, or Loop until error.
While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.
If the diagnostics are not available when using the F2 menu, run the HP PC Hardware Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing from an external USB device.
The best way to resolve the issue is by using the HP Guided Troubleshooter:
CLICK HERE FOR STEP BY STEP GUIDE (Scroll to the bottom for more options)
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
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