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‎11-03-2016 12:57 AM

HP Recommended
Product: hp 15 ay503tx
Operating System: Microsoft Windows 7 (64-bit)

my laptop's webcam is not working..i have installed all the drivers from manufacturer's website..still i am unable to open my webcam.when i click on cyberlink youcam ,showing me a error massage     "You do not have the compatible VGA hardware or driver to run YouCam"..i checked in device manager    'video controller'  is in 'other devices'  menu  my laptop's model no.is hp 15 ay 503tx,and i am using windows 7 64 bit..pls help me asap...

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-03-2016 02:56 AM

HP Recommended

Dear Customer,

 

Please try installing Intel Graphics Drivers:

Intel High-Definition (HD) Graphics Driver

20.19.15.4380 Rev.A199.5 MBApr 15, 2016

Download

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

View solution in original post

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5 REPLIES 5

‎11-03-2016 02:56 AM

HP Recommended

Dear Customer,

 

Please try installing Intel Graphics Drivers:

Intel High-Definition (HD) Graphics Driver

20.19.15.4380 Rev.A199.5 MBApr 15, 2016

Download

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Was this reply helpful? Yes No

‎11-03-2016 08:27 AM

HP Recommended

Untitled.jpg

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‎11-03-2016 09:45 AM

HP Recommended

sir, still facing the same the problem.....sir pls help meUntitled1.pngUntitled2.pngUntitled.jpg

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‎11-04-2016 09:34 AM

HP Recommended

now its working thanking you

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‎11-06-2016 09:51 PM

HP Recommended

'' You are very Welcome"  All the best !!

 

 

For any further queries reply to the post and feel free to join us again!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Was this reply helpful? Yes No
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