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my pavillion laptop is emitting a burning smell coming from the area on top of the keyboard

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pavillion15-cx0xxx
Microsoft Windows 10 (64-bit)

my pavillion laptop is emitting a burning smell coming from the area on top of the keyboard

3 REPLIES 3
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HP Support Agent
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@User07122020 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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im going to hp service center for a full computer check

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HP Support Agent
HP Support Agent
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@User07122020 If you have an HP authorized service center near by, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region: Click here

 

Alternatively, please respond to my private message and I'll have someone from your region, contact you.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation