my touchpad is not working and is also not showing in the devices pls help

[SELBYGALBANO]

touchpad opetion is missingwhen i run hp hardware dignostic it shows canceled

[Riddle_Decipher]

@SELBYGALBANO Attempt using an alternate/external mouse.

(If that works when the touchpad is disabled on device manager, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

• 1.   Click on Start and type ‘Device Manager’.
• 2.   Click Device Manager.
• 3.   Click + sign next to Mouse.
• 4.   Right-click on mouse entry and choose "uninstall".
• 5.   Restart your computer.

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[SELBYGALBANO]

thankyou for your help..
the external mouse is working well the touch pads still does nt work.

can someone help me in finding a service center in Mumbai near Santacruz or a costumer care number..??

[Jay_G24]

I have shared the contact information in a private message