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‎08-29-2020 09:21 PM

HP Recommended
Product: spectre 360
Operating System: Microsoft Windows 10 (64-bit)

Spectre 360. 

New battery wont fully charge. diagnostic says blown fuse 42. OYU78K-976A7J-MFPWMF-CO9603

Product ID N5R94UA#ABA

 

1 REPLY 1

‎09-01-2020 02:35 PM

HP Recommended

@jlam54

 

I reviewed your post and I understand that the battery is not getting charged fully.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I checked the failure ID you have shared, and I recommend you contact support as it looks like a hardware issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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