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‎09-11-2019 07:51 AM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

have laptop with no battery but still works when plugged in. How do I find out the right battery. Its a mine field trying to get the right one with all the numbers

3 REPLIES 3

‎09-14-2019 06:05 AM

HP Recommended

Hi @petersago

 

Welcome to the HP Support Community. 

 

I'd suggest you Contact HP in your region regarding, they should be able to help you with the replacement battery. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎09-16-2019 10:49 AM

HP Recommended

Absolutely impossible to get message through to the right people at hp that can inform me of the right battery. Just going around in circle all the time and the forum is not much better. This is the second issue with this laptop as I wanted to find out integrated camera software as image device is not in device manager and camera does not work. All I got was update drivers ffs there are no drivers in the manager to start with. Getting a bit fed up with stupid answers to wel explained questions. Now need new battery as old one passed its sell by date. One more time I give you model number, serial number and country. Ireland, product number. N7k06ea#abu serial number5cd5435vx9. Windows home 64 bit version: 17763.737

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‎09-16-2019 11:10 PM

HP Recommended

Hi @petersago

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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