06-02-2012 07:51 PM
bought new laptop few days ago and went to factory reset via the recovery partition, it stuffed up few times during instlallation and got few blue screens and was stuck on formatting so i formatted laptop to win xp then to win7 it still didnt work, after the format completes i get an error straight after the hp logo saying
Windows boot manager
info: an error occured while attempting to read boot configuration data.
and something like insert os disc and click repair
so i was able to fix this via cmd prompt
so then after i fixed that error now im gettin another error saying
file: \window\system32\config is missing or corrupt
the laptop doesnt go beyond the error im just stuck on viewing the error and iv even used my os repair disc and it didnt do help.
06-02-2012 07:59 PM
What model is this? Why did you need to factory reset it right out of the box? All signs point to a bad hard drive. Can you just take it back to the store where you bought it and get a replacement?
06-02-2012 08:05 PM - edited 06-02-2012 08:08 PM
its a dv6-6134TX i5 2410M 2.9GHZ 8GB 500GB 15.6" LED 1GB AMD 6770M
i factory reset because for some reason when i had several browser tabs open browser would close itself same with apps/programs it wouldnt even consume near half of its processor or ram power i also believe the hdd is faulty and i bought it from ebay with 1year warranty so was just looking if there was a simple fix that'll work before i send it off to the seller.
also its brand new laptop its listed as new never used on ebay i guess due to them openeing the box to install another ram stick. and seems like they may have put in a faulty hdd if this model doesnt ussually come with 500gb hdd @ 7200rpm.
06-02-2012 09:48 PM
Why you need to use factory reset for a laptop which is only few days old ?
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06-03-2012 05:30 AM
500 gb was standard but not sure if it was 7200, likely not. Also was standard with 4 gigs....looks like your ebay seller did a little upgrading and may have swapped in a used hard drive. New laptops do every once in a great while come with a bad hard drive. Can you run the BIOS hard drive fitness test? Tap F10 as you power on to get into the BIOS setup and look for a hard drive test and run the long form. See what it says.
02-12-2014 02:56 AM
I have the same problem with my hp laptop pavilion 15, bought new from Argos about 2 months ago. been working fine then Suddenly get an error message - boot configuration data file missing....
have run a variety of system tests and all come up ok?!?! will try again with the F10, hard drive test. but feeling v frustrated
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