not all RAM is used

[ArtemRus]

The laptop has 8GB of RAM installed initially. The operating system only detects 6GB. What to do to determine all the memory?

[The_Fossette]

@ArtemRus,

Welcome to the HP Support Community!

I recommend you perform a memory test following the steps in the below article to make sure both the memory sticks are working fine.

Follow the steps in the below article to perform a memory test.

https://support.hp.com/in-en/document/c04499777

If the memory test pass then, I recommend you reseat the memory and check and also check with one memory stick installed. Try both the memory sticks one at a time.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ArtemRus]

Hi, The_Fossette!

I ran a memory test.
Memory Information shows that it has 2 x 4GB memory slats.
But System Fast Test and System Quick Test tested only 6GB.

Can one slat work for half?
Is it possible that somewhere there is a limit on the available memory?

I don’t want to disassemble the laptop, because I bought it 2 weeks ago and it is under warranty.
And I see only 2 bolts. The rest are under the rubber glued strips?

[The_Fossette · Accepted solution]

@ArtemRus,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[ArtemRus]

Thanks, The_Fossette!

It turned out that 2GB of RAM is used by the GPU

[The_Fossette]

@ArtemRus,

Thank you for keeping me posted and I am glad we were able to figure it out.

If any other questions arise, please feel free to write back to me.

Cheers!