not charging

[M7md_Osama6]

Hi everyone , i have a problem with my laptop , im plugged in the ac adapter and charge my lap but when the charge be a 70% or more the laptop stooping charging , i try to calibrate the battery and update the battery driver and still the problem , how can i fix this ?

thx 

[The_Fossette]

@M7md_Osama6,

Welcome to the HP Support Community!

I recommend you update the BIOS from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96831.exe

Follow the steps in the below article to update the BIOS.

https://support.hp.com/in-en/document/c00042629

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[M7md_Osama6]

thx alot for your replay

but the pc still not chargin

[Echo_Lake]

@M7md_Osama6

I have a few troubleshooting steps, you could perform to isolate the issue:

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

If possible, try an alternate charger.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[M7md_Osama6]

Echo_Lake thanks alot for your help but nothing changed ,the problem was not solved 😔

[Echo_Lake]

@M7md_Osama6
Thank you for posting back, 

I appreciate your efforts to try and resolve the issue.

As you've performed most relevant troubleshooting steps and the issue persist. I would request you to reach out to our Support and our Support Engineers should be able to sort this out.

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[M7md_Osama6]

thx bro

[Echo_Lake]

@M7md_Osama6

You're welcome! 

Please feel free to contact us here anytime you need any further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.