numéro de série non reconnu

[Oliver38100]

le numéro de série #[edited] n'est pas reconnu par HP support.

Or ce numéro de série est incontournable pour accéder au support. 

Quelqu'un peut-il m'aider ?

[Paul_Tikkanen · Accepted solution]

I don't know what you mean by 'access the medium,' but the reason your notebook's serial number does not help is because HP has retired support for your notebook.

So, if you are looking for drivers there aren't any available from HP anymore.

HP Pavilion x2 - 10-n126nf (ENERGY STAR) Software and Driver Downloads | HP® Support

I could not find a 3rd party driver site for your notebook's model series, but the drivers from this model series from this reputable 3rd party driver site should work for your notebook too:

HP Pavilion x2 - 10-n000na drivers

[Oliver38100]

Hi, 

thank you. Now I understand.

"Accèder au support" means "access to the product support"  on https://support.hp.com website.

When you want to "contact HP", you have fisrt to enter product serial number, so it is an insurmountable obstacle with an old product.

[Paul_Tikkanen]

You're very welcome.

Yes, once the PC has been retired, entering the serial number in the support site is of no help.

The best thing to do if you have any HP PCs that are 10 or more years old is to just do a general search by the model number on Bing or Google and you will usually find the support page.

The problem is that you will either get a message that the product is retired, or a page with 'There are no drivers or software for your product.'

Your PC's model #'s page shows the second message.

HP Pavilion x2 - 10-n126nf (ENERGY STAR) Software and Driver Downloads | HP® Support