omen 15 battery problem

[othmanr1]

hi ,  i have a problem with my omen 15 laptop when i start the laptop i see 2 messages , at startup
1. 601 error 
2. battery counterfeit check error 

i did a full test in bios everything's is passed except for the battery

this happens after the bios got an update via windows update 
i recently bought a new replacement batterie  and i install it and i still have the same  issue 
btw both the old and the new batterie shows the same numbers  ,
and i try to unplug charger and battery and hold the power button for 15 sec ....  

[A_Gayathri]

Hi @othmanr1 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're facing some issues with your OMEN 15 laptop's battery after a BIOS update. Here are some steps you can take to try and resolve the problem:

Check BIOS Settings:

• Enter the BIOS settings during startup (usually by pressing a key like F10 or Esc).
• Look for any battery-related settings and ensure they are configured correctly.
• Reset BIOS settings to default if necessary.

Update BIOS:

• Check if there is a newer BIOS version available on the manufacturer's website.
• If an update is available, download and install it from the HP instructions.

Rollback BIOS Update:

• If the issue started after a recent BIOS update, consider rolling back to the previous version.
• Check the manufacturer's website or support forums for instructions on how to perform a BIOS rollback.

HP Battery Health Check:

• HP laptops often come with built-in battery health diagnostics. Run the HP Battery Health Check utility to get more detailed information about the battery's status.

Check Battery Connections:

• Ensure that the battery is properly connected to the laptop. Try reseating the battery and checking for any loose connections.

Verify Battery Authenticity:

• Ensure that the replacement battery you purchased is genuine and compatible with your OMEN 15 laptop.
• Counterfeit batteries may cause compatibility issues and trigger error messages.

Driver Updates:

• Check for any driver updates related to battery management in the Device Manager.
• Update the battery driver if a newer version is available.

Windows Update:

• Ensure that your Windows operating system is fully updated. Sometimes, certain issues get resolved with Windows updates.

Battery Calibration:

• After ensuring the battery is recognized and properly connected, calibrate the battery by fully charging and then discharging it.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[othmanr1]

i try all those things but none of them worked 

[A_Gayathri]

@othmanr1 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!