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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- on start up being asked for a administrator password or powe...
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11-03-2017 04:58 AM
enter administrator password or power password on start up then i get a error code 64310850
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Accepted Solutions
11-03-2017 05:13 AM
Hi,
Enter 71078296
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
11-03-2017 05:13 AM
Hi,
Enter 71078296
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
11-03-2017 06:10 AM
Hi,
If you normally sign-on with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.
https://account.live.com/password/reset
Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.
Another option, if all your personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.
A full guide on this can be found on the following link.
http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
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