on start up being asked for a administrator password or power password

[steve3087]

enter administrator password or power password on start up then i get a error code 64310850

[DavidPK · Accepted solution]

Hi,

Enter  71078296

Regards,

DP-K

[steve3087]

Hi thanks

That worked

[steve3087]

hi 

i have now got the main screen up but it is asking mer for a password which i cannot remember can i reset this.

Steve

[DavidPK]

Hi,

If you normally sign-on with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.

 https://account.live.com/password/reset

Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.

Another option, if all your personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

Regards,

DP-K