06-16-2019 10:40 PM - last edited on 06-17-2019 07:40 AM by kevin-t
Hope I am in the right category. Optical drive not working.
HP Sequential and Random Tests "Passed"
Read/Write Error QCX2L8-8LR9M7-MFPUQ1-6HL903
Thank you in advance.
Solved! Go to Solution.
06-19-2019 03:47 AM
Welcome to the HP Support Community.
The Failure ID indicates a Optical Drive 1 Read/Write/Format Error. As this is a hardware issue, please reach out to the HP Support in your region regarding the drive replacement.
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