cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Bytor2112 Student
Student
1 0 0 0
Message 1 of 2
76
Flag Post
HP Recommended

Solved!

optical drive write/read error

Hp Notebook 15 PC [edited]
Microsoft Windows 10 (64-bit)

Greetings,

        Hope I am in the right category.  Optical drive not working.

Reinstalled driver.

HP  Sequential and Random Tests  "Passed"

Read/Write  Error  QCX2L8-8LR9M7-MFPUQ1-6HL903

 

Thank you in advance.

1 REPLY 1
HP Support Agent
HP Support Agent
5,634 5,519 515 568
Message 2 of 2
44
Flag Post
HP Recommended

Solved!

optical drive write/read error

Hi @Bytor2112

 

Welcome to the HP Support Community. 

 

The Failure ID indicates a Optical Drive 1 Read/Write/Format Error. As this is a hardware issue, please reach out to the HP Support in your region regarding the drive replacement.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation