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‎06-16-2019 10:40 PM - last edited on ‎06-17-2019 07:40 AM by Retired

HP Recommended
Product: Hp Notebook 15 PC [edited]
Operating System: Microsoft Windows 10 (64-bit)

Greetings,

        Hope I am in the right category.  Optical drive not working.

Reinstalled driver.

HP  Sequential and Random Tests  "Passed"

Read/Write  Error  QCX2L8-8LR9M7-MFPUQ1-6HL903

 

Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-19-2019 03:47 AM

HP Recommended

Hi @Bytor2112

 

Welcome to the HP Support Community. 

 

The Failure ID indicates a Optical Drive 1 Read/Write/Format Error. As this is a hardware issue, please reach out to the HP Support in your region regarding the drive replacement.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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1 REPLY 1

‎06-19-2019 03:47 AM

HP Recommended

Hi @Bytor2112

 

Welcome to the HP Support Community. 

 

The Failure ID indicates a Optical Drive 1 Read/Write/Format Error. As this is a hardware issue, please reach out to the HP Support in your region regarding the drive replacement.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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