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dmcarswell Honor Student
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overheating

HP Spectre x360 - 15-ap012dx
Microsoft Windows 10 (64-bit)

Recently purchased the HP Spectre on 8/29/16.  Infrequent use as was on vacation directly after purchasing. 

It is overheating shortly after powering on. 

 

I have submitted two support tickets with no reply and am not locating a phone number to call support. 

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Message 2 of 2
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Flag Post
HP Recommended

overheating

Hello,

 

please ensure you create a system restore point on the notebook and backup complete data.

 

  http://support.hp.com/us-en/document/c03327545

 

Please use the link below and update the bios on the unit 

 

 http://support.hp.com/us-en/drivers/selfservice/HP-Spectre-15-x360-Convertible-PC/9256669/model/1019...

 

Regards,

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
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Regards,
Vijay
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