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sidlo64 Top Student
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pavilion gaming notebook - battery discharges too fast

After job I unplug my computer from electricity.

Nex day battery are less then 50 % charged.

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pavilion gaming notebook - battery discharges too fast

@4Sunshinegirl,

 

Welcome to HP Forums.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

So the battery drains too quickly on your PC. Is that right?

 

If so, I need more information to help you help you.

 

Provide the model number of the PC using the link below.

 

http://hp.care/2bSpfCQ

 

Let me know how it goes.

 

Resolv_S

 

Glad to help you. I work for HP

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sidlo64 Top Student
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System information

 

Product name: HP Pavilion Gaming Notebook

Product number: P3Z98EA#BCM

Serial number: 5CD5527B76

BIOS: F.77-12/18/2015

Keyboard: 91.1C

Memory: 8.00 GB

Processor: Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz

 

 

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pavilion gaming notebook - battery discharges too fast

Hi @sidlo,

 

Thanks for responding.

Are you referring to the battery having a problem of not holding the charge?

If so, try the steps from the link below for more accurate diagnosis which in turn helps us to find the solution.

 

http://hp.care/2d0ShlP

 

Cheers

 

Resolv_S


Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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sidlo64 Top Student
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I run testDP PC Hardware Diagnostics UEFI with no problem.

 

Log:

 

<?xml version="1.0" encoding="UTF-8"?>
<payload>
   <element name="Application" type="Description" sequence-id="1">
      <attribute name="a0" value="HPAdvSysDiag_Battery"/>
      <attribute name="a1" value="5.9.0.0"/>
      <attribute name="a2" value="2"/>
      <attribute name="p1" value="12/18/2015"/>
      <attribute name="p2" value="F.77"/>
      <attribute name="p3" value="91.1C"/>
      <attribute name="p5" value=""/>
      <attribute name="p15" value="2"/>
      <attribute name="p16" value="0"/>
      <attribute name="p17" value="0"/>
      <attribute name="p20" value="00000003"/>
      <attribute name="p4" value="1"/>
      <attribute name="p0" value="2016-09-27 19:29:02"/>
      <attribute name="p10" value="0"/>
      <attribute name="z65" value="1"/>
      <attribute name="z66" value="1"/>
      <attribute name="Z67" value="1"/>
      <attribute name="d1" value="11"/>
      <attribute name="a4" value="00.00.00.04"/>
      <attribute name="d0" value="1"/>
   </element>
   <element name="Application" type="Description" sequence-id="2">
      <attribute name="a0" value="HPAdvSysDiag_Battery"/>
      <attribute name="a1" value="5.9.0.0"/>
      <attribute name="a2" value="2"/>
      <attribute name="p1" value="12/18/2015"/>
      <attribute name="p2" value="F.77"/>
      <attribute name="p3" value="91.1C"/>
      <attribute name="p5" value=""/>
      <attribute name="p15" value="2"/>
      <attribute name="p16" value="0"/>
      <attribute name="p17" value="0"/>
      <attribute name="p20" value="00000003"/>
      <attribute name="p4" value="1"/>
      <attribute name="p0" value="2016-09-27 19:31:46"/>
      <attribute name="p10" value="0"/>
      <attribute name="z65" value="1"/>
      <attribute name="z66" value="1"/>
      <attribute name="Z67" value="1"/>
      <attribute name="d1" value="11"/>
      <attribute name="a4" value="00.00.00.04"/>
      <attribute name="d0" value="1"/>
   </element>
</payload>

 

2016-09-27 19:28:04  ================================================
2016-09-27 19:28:04  EFI System Diagnostic 5.9.0.0 Started
2016-09-27 19:28:04  Load Options =
2016-09-27 19:28:04  Console Control Protocol Not Available
2016-09-27 19:28:04  SysDiagsBiosData2011 Configuration Variable Acquired
2016-09-27 19:28:04  Found HP Thermal Diagnostic Protocol
2016-09-27 19:28:04  System ID: 80A9
2016-09-27 19:28:04  HP BIOS Image Interface Protocol Version 2.0
2016-09-27 19:28:04  Found 4 Processors 4 Enabled Processors
2016-09-27 19:28:04  Absolute Pointer Protocol Not Available
2016-09-27 19:28:04  0 UART device path node found.
2016-09-27 19:28:04  System Family: = 2
2016-09-27 19:28:04  PlatformLang reported as en-US.
2016-09-27 19:28:04  Language Selected is currently (eng).
2016-09-27 19:28:16  Initializing Drive Library.
2016-09-27 19:28:16  TscPerSecond = 07C4F595Ch
2016-09-27 19:28:20  Installed DTD ATA Commands Protocol
2016-09-27 19:28:20  Found installed DTD ATA Commands Protocol supporting Packet Commands!
2016-09-27 19:28:20  Found 1 Hard Disk Drive.
2016-09-27 19:28:20  Drive 0 SMART Supported
2016-09-27 19:28:20  AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x6585FEA0) to Drive 0
2016-09-27 19:28:20  Found 1 Hard Disk Drive.
2016-09-27 19:28:20  Drive 1 SMART Supported
2016-09-27 19:28:20  AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x65860EA0) to Drive 1
2016-09-27 19:28:20  Found 1 Optical Disk Drive.
2016-09-27 19:28:20  AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x658AFEA0) to Drive 2
2016-09-27 19:28:20  3 Total ATA Drives Found
2016-09-27 19:28:20  Found 1 handles supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2016-09-27 19:28:20  SCSI device connected at Target 0x0300FFFFFFFFFFFF-FFFFFFFFFFFFFFFF Lun 0x0
2016-09-27 19:28:20  Device Node Sata(0x3,0x0,0x0).
2016-09-27 19:28:20  Drive 3 - The Medium is Removable
2016-09-27 19:28:20  GetVPDPage(): PassThru() failed. (Device Error)
2016-09-27 19:28:20  ExtScsiPassThruInitScsiDriveData(3): GetVPDPage(80) failed. (Device Error)
2016-09-27 19:28:20  ExtScsiPassThruInitializeScsiDiskSupport(): ExtScsiPassThruInitScsiDriveData() failed. (Device Error)
2016-09-27 19:28:20  No handle found supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2016-09-27 19:28:20  No handle found supporting LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2016-09-27 19:28:20  2 Total Hard Disc Drives Found
2016-09-27 19:28:20  1 Total Optical Disc Drives Found
2016-09-27 19:28:20  Found 2 Hard Disk Drives
2016-09-27 19:28:20  Found 1 Optical Disk Drives
2016-09-27 19:28:20  SSD Wear ID is 0xAD, Flags is 0x0033, Current is 0x63, Worse is 0x63.
2016-09-27 19:28:20  SSD Wear Data: 01 00 00 00 00 00.
2016-09-27 19:28:20  System ID: 80A9
2016-09-27 19:28:20  System Model: = HP Pavilion Gaming Notebook
2016-09-27 19:28:20  System SKU: = P3Z98EA#BCM
2016-09-27 19:28:20  System ID: 80A9
2016-09-27 19:28:20  Type 11 OS Image: BUILDID#15WW3CRT603#SBCM#DBCM
2016-09-27 19:28:20  HDD 0 Model : SAMSUNG MZNLF128HCHP-000H1
2016-09-27 19:28:20  HDD 0 Serial: S2HUNXAG922635
2016-09-27 19:28:20  HDD 1 Model : HGST HTS541010A9E680
2016-09-27 19:28:20  HDD 1 Serial: JA1096DW03HM2W
2016-09-27 19:28:20  ODD 0 Model : hp DVDRW DU8A6SH
2016-09-27 19:28:20  ODD 0 Serial: 475547911651
2016-09-27 19:28:20  DIMM 0 Serial Number: 65469706
2016-09-27 19:28:20  DIMM 0 Part Number  : M471B1G73EB0-YK0  
2016-09-27 19:28:20  BIOS Revision: F.77
2016-09-27 19:28:20  Platform Vendor ID : 0x8086
2016-09-27 19:28:20  Platform Device ID : 0x1910
2016-09-27 19:28:20  Only a single DIMM (Index 1) is populated on the system
2016-09-27 19:28:20  Found EFI_HP_DIMM_ID_PROTOCOL
2016-09-27 19:28:20  InitializeCeeLogs - No Records Found
2016-09-27 19:28:20  BattInit: Protocol 2010.
2016-09-27 19:28:20  Starting Graphical System Diagnostic Menu
2016-09-27 19:29:02  Battery Test Selected
2016-09-27 19:29:02  Estimated Total Time Required = 120s
2016-09-27 19:29:02  Battery Test Started
2016-09-27 19:29:02  SmartAdapter: Adapter status is 1
2016-09-27 19:29:02  Number of batteries 1
2016-09-27 19:29:03  BattResetCharger: No.0 (Success).
2016-09-27 19:29:03  BattResetCharger: No.1 (Not Found).
2016-09-27 19:29:06  Battery 0 returned 0x0000000000000000
2016-09-27 19:29:06  Overall Battery Result = 1
2016-09-27 19:29:06  Battery Test Completed, TestResult = 1
2016-09-27 19:31:46  Battery Test Selected
2016-09-27 19:31:46  Estimated Total Time Required = 120s
2016-09-27 19:31:46  Battery Test Started
2016-09-27 19:31:46  SmartAdapter: Adapter status is 1
2016-09-27 19:31:46  Number of batteries 1
2016-09-27 19:31:46  BattResetCharger: No.0 (Success).
2016-09-27 19:31:46  BattResetCharger: No.1 (Not Found).
2016-09-27 19:31:49  Battery 0 returned 0x0000000000000000
2016-09-27 19:31:50  Overall Battery Result = 1
2016-09-27 19:31:50  Battery Test Completed, TestResult = 1
2016-09-27 19:34:38  Uninstalling DTD ATA Commands Protocol
2016-09-27 19:34:38  Exiting System Diagnostics
2016-09-27 19:39:56  ================================================
2016-09-27 19:39:56  EFI System Diagnostic 5.9.0.0 Started
2016-09-27 19:39:56  Load Options =
2016-09-27 19:39:56  Console Control Protocol Not Available
2016-09-27 19:39:56  SysDiagsBiosData2011 Configuration Variable Acquired
2016-09-27 19:39:56  Found HP Thermal Diagnostic Protocol
2016-09-27 19:39:56  System ID: 80A9
2016-09-27 19:39:56  HP BIOS Image Interface Protocol Version 2.0
2016-09-27 19:39:56  Found 4 Processors 4 Enabled Processors
2016-09-27 19:39:56  Absolute Pointer Protocol Not Available
2016-09-27 19:39:56  0 UART device path node found.
2016-09-27 19:39:56  System Family: = 2
2016-09-27 19:39:56  Language Selected is currently (cze).
2016-09-27 19:39:58  Initializing Drive Library.
2016-09-27 19:39:58  TscPerSecond = 07C262974h
2016-09-27 19:40:02  Installed DTD ATA Commands Protocol
2016-09-27 19:40:02  Found installed DTD ATA Commands Protocol supporting Packet Commands!
2016-09-27 19:40:02  Found 1 Hard Disk Drive.
2016-09-27 19:40:02  Drive 0 SMART Supported
2016-09-27 19:40:02  AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x6585FEA0) to Drive 0
2016-09-27 19:40:02  Found 1 Hard Disk Drive.
2016-09-27 19:40:02  Drive 1 SMART Supported
2016-09-27 19:40:02  AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x65860EA0) to Drive 1
2016-09-27 19:40:02  Found 1 Optical Disk Drive.
2016-09-27 19:40:02  AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x658AFEA0) to Drive 2
2016-09-27 19:40:02  3 Total ATA Drives Found
2016-09-27 19:40:02  Found 1 handles supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2016-09-27 19:40:02  SCSI device connected at Target 0x0300FFFFFFFFFFFF-FFFFFFFFFFFFFFFF Lun 0x0
2016-09-27 19:40:02  Device Node Sata(0x3,0x0,0x0).
2016-09-27 19:40:02  Drive 3 - The Medium is Removable
2016-09-27 19:40:02  GetVPDPage(): PassThru() failed. (Device Error)
2016-09-27 19:40:02  ExtScsiPassThruInitScsiDriveData(3): GetVPDPage(80) failed. (Device Error)
2016-09-27 19:40:02  ExtScsiPassThruInitializeScsiDiskSupport(): ExtScsiPassThruInitScsiDriveData() failed. (Device Error)
2016-09-27 19:40:02  No handle found supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2016-09-27 19:40:02  No handle found supporting LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2016-09-27 19:40:02  2 Total Hard Disc Drives Found
2016-09-27 19:40:02  1 Total Optical Disc Drives Found
2016-09-27 19:40:02  Found 2 Hard Disk Drives
2016-09-27 19:40:02  Found 1 Optical Disk Drives
2016-09-27 19:40:02  SSD Wear ID is 0xAD, Flags is 0x0033, Current is 0x63, Worse is 0x63.
2016-09-27 19:40:02  SSD Wear Data: 01 00 00 00 00 00.
2016-09-27 19:40:02  System ID: 80A9
2016-09-27 19:40:02  System Model: = HP Pavilion Gaming Notebook
2016-09-27 19:40:02  System SKU: = P3Z98EA#BCM
2016-09-27 19:40:02  System ID: 80A9
2016-09-27 19:40:02  Type 11 OS Image: BUILDID#15WW3CRT603#SBCM#DBCM
2016-09-27 19:40:02  HDD 0 Model : SAMSUNG MZNLF128HCHP-000H1
2016-09-27 19:40:02  HDD 0 Serial: S2HUNXAG922635
2016-09-27 19:40:02  HDD 1 Model : HGST HTS541010A9E680
2016-09-27 19:40:02  HDD 1 Serial: JA1096DW03HM2W
2016-09-27 19:40:02  ODD 0 Model : hp DVDRW DU8A6SH
2016-09-27 19:40:02  ODD 0 Serial: 475547911651
2016-09-27 19:40:02  DIMM 0 Serial Number: 65469706
2016-09-27 19:40:02  DIMM 0 Part Number  : M471B1G73EB0-YK0  
2016-09-27 19:40:02  BIOS Revision: F.77
2016-09-27 19:40:02  Platform Vendor ID : 0x8086
2016-09-27 19:40:02  Platform Device ID : 0x1910
2016-09-27 19:40:02  Only a single DIMM (Index 1) is populated on the system
2016-09-27 19:40:02  Found EFI_HP_DIMM_ID_PROTOCOL
2016-09-27 19:40:02  BattInit: Protocol 2010.
2016-09-27 19:40:02  Starting Graphical System Diagnostic Menu

 

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Hi@sidlo64,

 

Thanks for the reply.

 

Please perform the test using the preferred way from the link below. It also has a table of known errors. Check if the test on the battery ends up in one of those errors.

 

http://hp.care/2bMlH5K

 

Share the result of the test for further help.

 

Resolv_S


Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

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sidlo64 Top Student
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pavilion gaming notebook - battery discharges too fast

I made battery test by video instructions:

 

unplug laptop fro charger

boot into HP PC Hardware Diagnostics UEFI

choose Component Tests

choose Battery

choose Run once

 

Test finished with result PASSED

 

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Hi@sidlo64,

 

Thanks for the reply.

 

If the battery has passed the test, Then it is not a battery issue.

 

The only reason to find less charge level is the unit is being put to sleep instead of shutdown.

 

Also, try re-installing the battery controller following the steps below.

 

  • Open the "Run" dialog box by pressing and holding the Windows key, then press the R key ("Run").
  • Type devmgmt.msc. and hit enter.
  • Once the device manager is open, check for the option called “Batteries” and click on it to expand it.
  • Look for the option “Microsoft ACPI controller method-battery”. Right click on the option and uninstall it. Remove the multiple options of the same type.
  • Once done. Restart the PC and check if that helps.

 

Note: Don’t check the box that says delete the driver. If done, the battery will never work on your PC again.

 

Let me know if that helped.

 

Resolv_S


Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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sidlo64 Top Student
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pavilion gaming notebook - battery discharges too fast

In branch Battery I have two subbranches:

 

- Battery controller compatabile with ACPI Microsoft

- AC adapter from Microsoft

 

should I uninstall both options?

 

 

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Hi@sidlo64,

 

Thanks for the reply.

 

Uninstall the ACPI-compatible battery controller and restart.

Let me know how it goes.

Resolv_S

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

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I work on behalf of HP

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