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04-06-2021 11:46 AM
Hello, please update the BIOS of the HP Pavilion 15-ab100 Notebook laptop, because the original graphics are not detected in my laptop and games. Please fix this problem and make the graphics card settings in the BIOS. In version F.54 Rev.A, there is a problem that the dual graphics of the laptop are not detected. Please update the BIOS of this laptop. Thanks.
04-06-2021 11:52 AM
Basic misunderstanding here of the Forum. We are not HP engineering but fellow end users. Also not sure how you have determined this is a general problem with the BIOS in all laptops of this model or a particular problem with your laptop.
04-06-2021 12:11 PM
Hi, yes, several users had this problem that the laptop graphics are not recognized and the problem is from the BIOS of this laptop that dual graphics are not recognized. If the new BIOS version of this laptop is updated by the manufacturer, my problem will be fixed. I have had this problem for several years. Thank you.
04-06-2021 12:33 PM
BIOS for both Intel and AMD versions of the laptop have been issued regularly up to 2019 then no more. It would seem that if a BIOS update would fix the problem it would have happened. What version of BIOS do you have? Seriously doubt any more BIOS will be issued and we have no influence over the process anyway.
04-06-2021 12:45 PM - edited 04-06-2021 12:58 PM
Hi my BIOS and system specifications
BIOS VERSION: F.54 Rev.A, (AMD Processors) bios legacy boot
CPU: AMD Carrizo A10-8780P 2GHz up to 3.3 GHz
RAM: Suitable: 8 GB - Type: DDR3
Internal memory: Suitable: one terabyte - Type: Hard disk - Specifications: 5400RPM
GPU: AMD Radeon R7 M360 2 GB
Screen: 15.6 This type of TFT LED-backlit LCD with a resolution of 1366x768
With thanks for your attention I hope this problem is solved by HP
04-06-2021 01:05 PM
This is a problem that has been mentioned in several other forums as saying that it might be a BIOS problem. You search amd radeon r7 m360 not working. I hope HP fixes this problem and releases a graphics drive for this laptop that works well. Anyway, thank you for your help. Good luck