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‎12-15-2018 03:38 PM

HP Recommended
Product: HP ENVY x360 - 15-u483cl
Operating System: Microsoft Windows 10 (64-bit)

plugged in not charging.. Battery tested good. Flash firmware and charges for a week. Notebook great shape owned since new, great battery life, just don't think the bios is buitt for flashing every week. have to get it fixed at some point.

1 person had the same question
1 REPLY 1

‎12-16-2018 12:51 PM

HP Recommended

@ramseyjack1

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the battery. I will be delighted to assist you here.  

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 

Restart the computer and the issue should be fixed. 
 

Also, Go through them all and let me know what you have determined is causing the issue. 

The first document has the most relevant troubleshooting if your battery appears to be not charging. 

 

Battery Does not Power Notebook or Hold a Charge 

 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

 

Battery Indicator Light Turns On and Off While Battery is Charging 
 

To understand more about how your battery works: Click here

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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