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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: plugged in, not charging
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06-07-2016 08:02 PM
I am getting a "plugged in, but not chargin" notification.
I tried uninstalling and reinstalling the battery driver.
I did the battery check and it came back good.
I bought a new power cord, and I am still getting the same message.
Solved! Go to Solution.
Accepted Solutions
06-08-2016 03:33 PM
Hello @boskokitten,
Welcome to the HP Support Forums, I understand you are having an issue on your Envy notebook with the battery charging and wanted to help.
Which specific Envy Notebook do you have? This document will help you get the specific model number for your system.
Is the system able to power on with just the battery installed? What about with the battery removed and using just the AC adapter?
You may want to start with this document which will guide you through troubleshooting both the adapter and battery along with how to calibrate the battery.
For more general battery performance information you can click here.
Please get back to me on how you make out with these documents.
If you find this resolves your issue, please click to Accept as Solution so others can easily locate the information going forward and to say thanks simply click the Thumbs Up!
Thanks!
Please click the below to show you like/appreciate my post or to simply say thanks!
Please share what worked for you with others by marking the post as solved by clicking the Accept as Solution button.
Thanks - I work on behalf of HP
06-08-2016 03:33 PM
Hello @boskokitten,
Welcome to the HP Support Forums, I understand you are having an issue on your Envy notebook with the battery charging and wanted to help.
Which specific Envy Notebook do you have? This document will help you get the specific model number for your system.
Is the system able to power on with just the battery installed? What about with the battery removed and using just the AC adapter?
You may want to start with this document which will guide you through troubleshooting both the adapter and battery along with how to calibrate the battery.
For more general battery performance information you can click here.
Please get back to me on how you make out with these documents.
If you find this resolves your issue, please click to Accept as Solution so others can easily locate the information going forward and to say thanks simply click the Thumbs Up!
Thanks!
Please click the below to show you like/appreciate my post or to simply say thanks!
Please share what worked for you with others by marking the post as solved by clicking the Accept as Solution button.
Thanks - I work on behalf of HP
06-08-2016 06:47 PM
Product name:HP ENVY 15 x360 PC
Product number:G6T85UA#ABA
I am only at 10% power, so I can't risk powering it on right now without the power cord (I have homework due tonight).
I just watched the videos on how to remove the battery, so I will try that next.
Thank you. I will let you know my results.
06-08-2016 08:20 PM
This can also be caused by a defective motherboard.
Is your machine in warranty?
If my post resolves your issue please click the accepted as solution button under it.
To thank a Tech for a post click the thumbs up button under the post.
You can even click both buttons. . .
06-09-2016 05:33 AM
I use my Discover card to pay for All Electronics purchases.
If my post resolves your issue please click the accepted as solution button under it.
To thank a Tech for a post click the thumbs up button under the post.
You can even click both buttons. . .
06-13-2016 09:41 AM - last edited on 10-20-2018 06:04 PM by rick-s
Good news.
I removed the battery, and it started up while plugged in, but not just the battery.
I put it back together and now it's charging, again.
Crisis averted. 🙂
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