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‎05-12-2019 06:57 AM

HP Recommended
Product: pavilion 15-au084tx
Operating System: Microsoft Windows 10 (64-bit)

adapter is connected but laptop is not charging. whenever the power is switched off the laptop immediately shuts down. and to  use the laptop i have to keep it connected to the power.    my laptop is 2 years old and the series is pavilion 15-au084tx.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2019 12:51 PM

HP Recommended

Its an internal battery so you need to open the back to get to it. Here's the Manual:

 

Manual

 

(16) Battery  849909-855
 
Pages 29-32 show how to do it. Pay attention to warnings re static, etc. 
 
 
 
The second one is an -850 part number but will work fine. 
 
Post back with any other questions and please accept as solution if this is the info you needed. 
 
 

View solution in original post

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8 REPLIES 8

‎05-12-2019 07:20 AM

HP Recommended

Depending on how you have used it 2 years can be the lifespan of the battery. Have you run battery diagnostics on it from HP Support Assistant? We need the advanced output which tells cycles, health of each cell, etc. 

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‎05-14-2019 12:23 PM

HP Recommended

battery_check.png

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‎05-14-2019 12:27 PM - edited ‎05-14-2019 12:28 PM

HP Recommended

The battery is almost 3 years old and now can only store 53% of its original capacity. It is only a 2 cell battery so was not very strong to begin with. It says "OK" but that test is pretty simplistic like the idiot light on the dashboard of the car. Needs a new battery. Need help finding one to buy and to install it?

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‎05-14-2019 12:30 PM

HP Recommended

yes i need to know which battery to buy for my laptop model

 

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‎05-14-2019 12:51 PM

HP Recommended

Its an internal battery so you need to open the back to get to it. Here's the Manual:

 

Manual

 

(16) Battery  849909-855
 
Pages 29-32 show how to do it. Pay attention to warnings re static, etc. 
 
 
 
The second one is an -850 part number but will work fine. 
 
Post back with any other questions and please accept as solution if this is the info you needed. 
 
 
Was this reply helpful? Yes No

‎05-14-2019 01:40 PM - edited ‎05-15-2019 12:33 PM

HP Recommended

849909-855  and -850 both are not available

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‎05-15-2019 12:34 PM

HP Recommended

https://lapgadgets.in/products/genuine-battery-hp-bp02xl-for-hp-pavilion-15-au-series-pavilion-15-aw...

 

will this do then???

 

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‎05-15-2019 12:38 PM

HP Recommended

Pretty sure yes. Its a BP02XL just like the one I recommended and appears to be a genuine HP product. 

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