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Honor Student
Posts: 2
Member Since: ‎11-17-2013
Message 1 of 3 (739 Views)

probook 4540s touchpad

Hi, 

I have a new probook 4540s with Windows 8 installed.   The touchpad only works intermittently.  I have the latest driver installed.   How can I resolve this?   

 

Thanks! 

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Provost
Posts: 42,185
Member Since: ‎01-07-2009
Message 2 of 3 (734 Views)

Re: probook 4540s touchpad

Which OS is installed?

 

Was there a Windows update or an HP update that ocurred before this problem made itself known?

 

Had you considered rolling back the touchpad software to an earlier version to see if it improves the tluchpad's reliability?

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Intern
Posts: 23
Member Since: ‎04-13-2013
Message 3 of 3 (694 Views)

Re: probook 4540s touchpad

Hi, uninstall all sypnaptics drivers, restart the laptop, then download the driver from hp official and if promped in windows update don't install the sypnaptics update. For best performance choose in windows update ''check for updates but let me choose when to download and install....'' and hide the sypnaptics update. Good luck!

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