• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-18-2017 08:53 AM

HP Recommended
Product: HP 250 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi

I need to query this please as I need to know if I am sending it back to supplier.

I purchased a "HP 250 G5 i7 Laptop" {at least that what was advertised)

On connecting up and trying to register it, it shows up as "HP G72-a2050 Notebook PC"

and having 8 months warranty left.

  Thanks for any advice

Fred

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2017 02:12 PM

HP Recommended

It is a very old model: http://support.hp.com/us-en/product/HP-G72-Notebook-PC-series/4169434/model/4232744/document/c022451...

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-18-2017 09:24 AM

HP Recommended

Since this is brand new, yes I would contact the seller directly and inform them of this wrong details & get a replacement.

This usually happens if motherboard has been swapped or wrong hardware IDs are tattooed on to the BIOS chip on board.

Was this reply helpful? Yes No

‎02-18-2017 11:55 AM

HP Recommended

Thanks for reply, do you know anything about this other model, is it an older model? cheaper/ dearer? as I cant find anything about this particular model seaching on google.

Was this reply helpful? Yes No

‎02-18-2017 02:12 PM

HP Recommended

It is a very old model: http://support.hp.com/us-en/product/HP-G72-Notebook-PC-series/4169434/model/4232744/document/c022451...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.