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Honor Student
Posts: 3
Member Since: ‎04-09-2017
Message 1 of 6 (107 Views)

"Battery 1 not available" after windows 10 update

Product Name: Compaq nc6400
Operating System: Microsoft Windows 10 (32-bit)
After upgrading to Windows 10 , battery 1 is not available. I contacted Microsoft who advised me to contact the manufacturer . After speaking to HP they said it could be my settings and advised me to go to my nearest service center (350km)

I'm wondering if any of you lovely people can hel save me time and money and help with any quicker D.I.Y suggestions cheerIn I advance
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Provost
Posts: 26,626
Member Since: ‎11-12-2008
Message 2 of 6 (90 Views)

Re: "Battery 1 not available" after windows 10 update

How old is the battery? NC6400 is a very classic machine to say the least. 

Honor Student
Posts: 3
Member Since: ‎04-09-2017
Message 3 of 6 (81 Views)

Re: "Battery 1 not available" after windows 10 update

Hah yes , I brought a brand new battery today as I was aware of the "classic" nature of the thing ;p
Provost
Posts: 26,626
Member Since: ‎11-12-2008
Message 4 of 6 (70 Views)

Re: "Battery 1 not available" after windows 10 update

So are you still having the recognition problem with a new battery? Is it a genuine HP or a "compatible" battery? 

Honor Student
Posts: 3
Member Since: ‎04-09-2017
Message 5 of 6 (65 Views)

Re: "Battery 1 not available" after windows 10 update

"Compatible" but I had the issue with the original/official battery too
Provost
Posts: 26,626
Member Since: ‎11-12-2008
Message 6 of 6 (61 Views)

Re: "Battery 1 not available" after windows 10 update

That might have been because it was old. But it should at least recognize the presence. I would do a hard reset. Also restore BIOS to default settings. Not much more you can do. The charging circuitry on the motherboard can go bad. 

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