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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-30-2012 03:14 AM

HP Recommended

I am having the exactly same problem
Device manager shows me that the device is installed but digital persona doesnot detect it
same screen shots for me as of above post 

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‎03-26-2012 02:33 PM

HP Recommended

Thank you very much. It help me for use digital finger print. I was having problem for use it.

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‎01-15-2013 01:45 PM

HP Recommended

Hey!

 

OK, need some help!

 

I have been reading the previous posts about how to reconnect my fingerprint reader...but I am having no luck. 

 

Under Device Manager, Validity Sensor does not even show up and I have downloaded the software..multiple times...and windows says there is no Biometric devices on my computer??

 

HP Simplepass disappeared when I upgraded to Windows 8 Pro just the other day...

 

What should I do??

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‎03-27-2013 09:20 AM

HP Recommended

i have the same problem also , i have the biometric drivers but didital personal say no reader detected and enrolment canceld

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‎04-02-2013 01:39 PM

HP Recommended

Hello DOCTOR-KAMEL,

 

I see that you are having problems with the fingerprint reader on your HP computer. I would like to help with this issue but I need some information.

 

Can you provide the model and product number of the computer? Here is a link showing how to find that information.

 

 

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‎11-14-2013 05:00 PM

HP Recommended

I installed the Validity software from http://www.validityinc.com/software/hp/wbf.php on Windows 7. I had to clear and re-enrol my fingers but it works fine. YAY

 

Hope this helps someone

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‎03-16-2014 09:35 PM

HP Recommended

I found that when I go to hibernate HP pavilion M6, I don't close my computer until it is completely powered down (lights off and everything). Every time I allow it to hibernate all the way before even closing my laptop, the fingerprint reader works every time I go to resume my work. That could be a individualistic thing with just my computer but I've tried redownloading the software trying to fix the issue internally, and this is the only physical way I could figure to work consistantly. 

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‎04-01-2014 01:58 PM

HP Recommended

I'm having this exact same problem, how did you reslove it? Thanks for any help

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‎04-23-2014 05:45 AM

HP Recommended

thank you very much, I am also suffered from this problem but after I apply what you tell, the device is working good.

 

best regards 

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‎09-28-2014 12:51 AM

HP Recommended

How do I get the fingerprint reader to be detected after a Windows 7 Home Premium upgrade. It worked fine before that. Have tried every fix from updating/uninstalling drivers, changing software interfaces and cleaning it off; along with changing the power management settings from the device manager. I at a lose at this point.

 

 

What am I not doing? What should I do? Help please 

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